Smart customer contact. Personal. Scalable. Everywhere. Always.
We bring smart technology and genuine personal attention together, so every customer feels understood and truly helped.
MisterChat is a specialist in customer contact. We combine human service with smart technology for organisations that want to make a real difference in their market.
Always available
High customer satisfaction
100% personal
Customer service with a heart for the customer.
More revenue from every customer interaction
Lower costs than an in-house team
Completely contract-free & flexible
What do we mean by (commercial) customer service?
We believe that every customer interaction presents an opportunity. For an optimal customer experience, it is essential to engage with your customers at the right moment, through the right channel and in the right tone. Customers expect immediate assistance, via the channel and in the language of their choice. MisterChat offers an integral, uninterrupted (commercial) customer service tailored to your business and your customer. That means:
- One team monitoring all your channels (phone, chat, WhatsApp, email, socials).
- Employees who are not only service-minded, but also spot opportunities for cross-sell, up-sell and retention.
- Smart deployment of people, process and technology, ensuring that availability, quality and costs are kept in balance.
The result: your revenue goes up, costs go down and the overall performance of your organisation improves.
Our customer contact solutions
Full commercial customer service
We give your customers the attention they deserve and get the most out of every interaction. We answer questions, solve problems, think along with them, and encourage repeat purchases as well as additional revenue.
Perfect for: organizations that want to outsource their customer service or strengthen it with a team that truly thinks commercially.
Benefits:
- Less pressure on your internal team
- Efficient handling
- Higher customer satisfaction after a return
Availability
Always be available without having to manage a team 24/6 yourself?
We take over your channels at any desired time: chat, phone, email, WhatsApp, and social media. This ensures customers are always helped, and you don’t miss out on revenue because no one was available to respond.
Result:
- Little to no missed interactions
- Shorter waiting times
- More satisfied customers
Returns helpdesk
Returns often require a lot of time and energy. Yet this is exactly the moment where you can make a difference in the customer experience.
We handle your return requests and inquiries completely: clearly, quickly, and customer-focused—from first contact to refund or exchange.
Benefits:
- Less pressure on your internal team
- Efficient handling
- Higher customer satisfaction after a return
Read more
Technical helpdesk
Do your customers regularly have technical questions or minor issues? Think of hardware, software, apps, or installations.
Our specialists follow your scripts, knowledge base, and processes, and guide customers step by step. Where necessary, we coordinate in a structured way with your second- or third-line support.
Benefits:
- Fewer escalations
- Faster resolution times
- Professional technical support, even outside office hours
Read more
Your strategic partner in customer contact
MisterChat thinks beyond “a few extra people on the line”. We are a strategic partner that continuously looks at how we can:
- Increase your revenue
- Lower your costs
- Improve customer satisfaction
- And improve your organization’s overall performance
Complaint handling
A complaint is often the last chance to save the relationship. We handle complaints seriously, personally, and quickly, turning a negative experience into a positive one.
We listen, acknowledge the issue, and always look for a solution that aligns with your policy and the customer.
Result:
- Fewer cancellations
- Fewer negative reviews
- More loyal customers
Review handling
Reviews can make or break your business. We monitor and respond to reviews on the platforms that matter most to you.
We thank satisfied customers, address dissatisfied customers immediately, and prevent incidents from escalating into reputation issues.
Impact:
- Stronger online reputation
- More trust from new customers
- Greater visibility in search results
Lead follow-up
Leads that come in now expect a quick response. Whether it’s quote requests, demo requests, or call-back requests: we ensure you always respond promptly and professionally.
We qualify leads, ask the right questions, and, where needed, immediately schedule next steps (such as appointments or video calls).
Benefits:
- More conversions
- Insight into the quality of your leads
This is what our customers say!
Huisman keukens
Bart Sanders Maatpakken
Von Marken
Customer experts who strengthen your team
Prefer extra quality in-house, without the hassle of employer obligations? Our professionals can be deployed flexibly on-site or in a hybrid setup. They integrate seamlessly with your team, bring valuable experience, and elevate the customer experience to the next level.
Ideal when you:
- Need additional capacity quickly
- Are looking for a professional with true customer contact DNA
- Want to add knowledge and energy to your existing team
Ready to never miss a single customer or lead again?
Start today
- Customer contact in every language
- Active 24/6
- Competitive pricing
How we work together
- Introduction & analysis
We dive into your business, customer flows, and objectives. Where are things currently going wrong? Where are the opportunities? - Proposal & setup
You receive a clear proposal with pricing, scope, KPIs, and planning. Together, we set up processes, scripts, and tooling. - Go-live & optimization
We go live on your channels, monitor the results, and continuously optimize for availability, quality, and commercial opportunities.
What MisterChat delivers for yo
- More revenue
Better accessibility, active lead follow-up, and commercial conversations demonstrably lead to more sales and repeat purchases. - Lower costs
You only pay for what you need. No fixed labor costs, sick leave, or expensive staffing issues. - Satisfied customers
Fast, personal, and multilingual service at the moments that matter. - Peace of mind and scalability
Your organization can grow without your customer service becoming a bottleneck.
What our customers say
We are rated 9.4 out of 10! And no less than 97% of our customers return for another application. Read the experiences here.
9.4 / 10