Yes. We offer Dutch- and English-speaking customer service as standard. Additional languages are often possible, depending on the volumes. During the consultation, we assess what is needed.
Always available for your customers with MisterChat
Your customer expects immediate assistance at any time of the day. If your availability isn’t up to standard, frustration, missed opportunities, and lost revenue quickly add up. With MisterChat, you improve your availability in one go—we offer a 24/6 integrated and uninterrupted commercial service. Customers are always helped quickly, friendly, and professionally. As a result, your revenue increases, your costs decrease, and your organization’s performance improves.
- Always available
- All channels
- Solid onboarding
What do we mean by availability in customer contact?
Availability is more than just “answering the phone.” For an optimal customer experience, you need to:
- Be available when your customer needs you
- Be present on the channel they choose (phone, chat, email, WhatsApp, social media)
- Respond in the right tone and language
- Switch quickly between service and commercial interactions
Outsourcing availability to MisterChat
By outsourcing your availability to MisterChat, you instantly get:
- 24/6 coverage of your customer contact
- A team that thinks along with you both in terms of service and commercially
- A scalable solution without the hassle of scheduling, leave, and sick days
- Clear reports on volumes, availability, and customer satisfaction
More revenue because opportunities never go to waste
Higher customer satisfaction through fast, professional service
Better business results through continuous insight and optimization
Webshops & marketplaces
For webshops and marketplaces, availability is directly linked to conversion. While shopping, customers constantly have questions about delivery times, return options, sizing, stock availability, or specific product details. These questions come in throughout the day and often even more in the evening, when people are shopping online.
If a webshop doesn’t respond quickly during those moments, visitors drop off and immediate revenue is lost. Fast, professional customer service ensures that hesitant shoppers do convert and that return inquiries or product issues are handled efficiently. This keeps customer satisfaction high and allows you to capture every sales opportunity
SaaS & online services
With software and online platforms, customers expect immediate and substantive answers to their questions. Think of users who cannot log in, experience issues during sign-up, receive error messages, or get stuck within the software.
When such issues are not addressed quickly, frustration arises. For SaaS companies, this often means more than just an unhappy customer: delays in support can directly lead to cancellations (churn), as users can easily switch to an alternative that does respond quickly
SMEs, retail & brands
For SMEs and brands, the workday is often already filled with operational tasks, customer appointments, production, inventory management, and administration. On top of that comes a constant stream of phone calls, emails, .
Because customer contact comes in unpredictably—sometimes quiet, sometimes peak pressure—it becomes difficult for teams to handle everything on time and professionally. The result: missed inquiries, longer wait times, and opportunities left untapped.
A consistent, scalable customer service solution helps SMEs and retail companies create peace of mind, assist customers faster, and prevent revenue loss due to missed contacts
How do we improve your availability?
- Analysis of your current availability
We assess your current opening hours, channels, wait times, and missed contacts - Design of your new availability
Together, we define desired opening hours, channels, languages, and commercial goal. - Knowledge base, scripts & technical integrations
We set up a knowledge base, write both service and commercial scripts, and integrate systems - Pilot & fine-tuning
We start with a clear pilot to test and refine processes - Full launch & continuous optimization
After that, we go fully live. We monitor availability, customer satisfaction, and commercial results, and continuously optimize
When is outsourcing availability worthwhile?
- You frequently miss calls, chats, or inquiries
- Your own team is not always able to answer the phone
- Your webshop or SaaS service attracts an international audience, with different time zones and languages
- As an SME, you want to be professionally reachable without building a full support department
- Support during peak moments
What does improved availability deliver?
Fewer missed calls, chats, and emails
Customers reach someone immediately, instead of a voicemail or queue
- Higher customer satisfaction
Fast, friendly, and knowledgeable interactions keep customers with your brand longer - More revenue from the same number of visitors
With commercial customer service, you capitalize on more sales opportunities from incoming inquiries - Less pressure on your own team
Your employees can focus on core tasks, while MisterChat handles your customer contact - A stronger brand and professional image
Consistent availability shows that your customers come first
What our customers say
We are rated 9.4 out of 10! And no less than 97% of our customers return for another application. Read the experiences here.
9.4 / 10
What does it cost to outsource your availability?
Outsourcing your availability to MisterChat depends on:
- Number of contacts per month
- Opening hours
- Number of channels
- Languages and complexity of customer inquiries
How do our availability pricing models work?
- We determine the expected volume and desired coverage together
- You choose billing per conversation, per minute, or via subscription
- You can start with a small scope and scale up later
- No hidden costs or complicated fine print
25% more conversion from your website visitors
- Response time within 5 seconds
- Available 24/6
- Fixed price per chat
Quality & assurance
- GDPR and privacy guarantees
- Security and data agreements
- Certifications
- CSR initiatives
We’re happy to help!
Frequently asked questions about outsourcing availability
Good and fast customer service. Our team answers all your customer questions
Can we also outsource our availability partially?
Yes. You can choose full 24/6 coverage, but also opt for evenings and weekends only, public holidays, or overflow during peak times. This way, you stay in control while your availability is always ensured
Do you really offer 25/6 availability?
MisterChat provides staffed customer service 24 hours a day, 6 days a week. You can choose to implement this immediately, or start with extended opening hours or specific time slots
Do you also take over telephone availability?
Absolutely. We can fully take over your telephony or handle it alongside your own team. We work with clear scripts and agreements to ensure customers are always assisted professionally
Can you work within our own systems?
In many cases, we can work directly within your CRM, ticketing, webshop, or booking system. Where that isn’t possible, we integrate systems or establish an efficient workflow so that customer data remains in one place
How quickly can you improve our availability?
After the introduction and analysis, we can usually move quickly. Once the knowledge base, scripts, and integrations are in place, we can go live within a short timeframe and you will immediately see fewer missed contacts
Do we get insight into our availability metrics?
Yes. You receive periodic reports on availability, wait times, volumes per channel, and customer satisfaction, among other metrics. This allows you to closely track the impact of outsourcing
What happens during unexpected peak demand or outages?
We agree on scenarios in advance for campaigns, peak periods, or outages. This allows us to quickly deploy additional capacity and maintain as much stability and availability as possible
Is MisterChat’s commercial customer service suitable for both B2B and B2C?
Yes. We work for webshops, SaaS companies, SME service providers, and brands. In all cases, we combine a passion for the customer with a strong commercial mindset
