Yes. We offer Dutch- and English-speaking customer service as standard. Additional languages are often possible, depending on the volumes. During the consultation, we assess what is needed.
Always Available to Your Customers with MisterChat
Your customers expect immediate assistance at any time of day. If your availability isn’t up to par, frustration, missed opportunities, and lost revenue can quickly mount.
With MisterChat, you can improve your availability all at once; we offer comprehensive, uninterrupted 24/6 commercial customer service. Customers always receive fast, friendly, and professional assistance. As a result, your revenue increases, your costs decrease, and your organization’s performance improves.
What do we mean by "accessibility" in customer contact?
Being available is more than just “answering the phone.” For an optimal customer experience, you need to:
- Be available when your customer needs you.
- Be available on the channel they choose (phone, chat, email, WhatsApp, social media).
- Respond in the right tone and language.
- Switch quickly between customer service and sales.
Benefits of 24/6 Commercial Customer Service
More revenue because opportunities never go to waste
Higher customer satisfaction through fast, professional service
Better business results through continuous insight and optimization
Outsource Customer Service to MisterChat
By outsourcing your customer service to MisterChat, you get all of the following in one go:
- 24/6 coverage of your customer service
- A team that thinks both service-oriented and commercially
- A scalable solution without the hassle of schedules, vacation, and sick leave
- Clear reports on volume, availability, and customer satisfaction
Online Stores & Marketplaces
For online stores and marketplaces, responsiveness is directly linked to conversion. While shopping, customers constantly have questions about delivery times, return policies, sizes, inventory status, or specific product details. These questions come in all day long—and often even more in the evening than during the day, when people are shopping online.
If an online store doesn’t respond quickly at those times, visitors will leave, and immediate revenue will be lost. Fast, professional customer service ensures that hesitant shoppers do convert and that return inquiries or product issues are handled efficiently. This keeps customer satisfaction high and allows you to capitalize on every sales opportunity.
SaaS & Online Services
When it comes to software and online platforms, customers expect immediate and substantive answers to their questions. Think of users who can’t log in, experience problems during sign-up, receive an error message, or get stuck in the software.
When such issues aren’t addressed quickly, frustration sets in. For SaaS companies, this often means more than just a dissatisfied customer: delays in support can directly lead to cancellations (churn), because users can easily switch to an alternative that does respond quickly.
SMEs, retail & brands
For SMEs and brands, the workday is often already filled with operational tasks, customer appointments, production, inventory management, and administration. On top of that comes a constant stream of phone calls, emails, and inquiries.
Because customer contact comes in unpredictably—sometimes quiet, sometimes peak pressure—it becomes difficult for teams to handle everything on time and professionally. The result: missed inquiries, longer wait times, and opportunities left untapped.
A consistent, scalable customer service solution helps SMEs and retail companies create peace of mind, assist customers faster, and prevent revenue loss due to missed contacts.
How can we improve your accessibility?
- Analysis of Your Current Accessibility
We’ll review your current business hours, communication channels, wait times, and missed contacts. - Design of your new accessibility
Together, we determine your desired business hours, communication channels, languages, and business goals. - Knowledge base, scripts, and technical integrations
We set up a knowledge base, write service and sales scripts, and integrate systems. - Pilot & fine-tuning
We’ll start with a well-defined pilot to test and refine processes. - Full launch & continuous optimization
After that, we go fully live. We monitor accessibility, customer satisfaction, and commercial results, and make continuous adjustments.
What does improved availability deliver?
- Fewer missed calls, chats, and emails
Customers reach someone immediately, instead of a voicemail or queue - Higher customer satisfaction
Fast, friendly, and knowledgeable interactions keep customers with your brand longer - More revenue from the same number of visitors
With commercial customer service, you capitalize on more sales opportunities from incoming inquiries - Less pressure on your own team
Your employees can focus on core tasks, while MisterChat handles your customer contact - A stronger brand and professional image
Consistent availability shows that your customers come first
What Our Customers Say
We’ve been rated 9.4 out of 10! And a whopping 97% of our customers come back for another request. Read their reviews here.
9.4 / 10
How much does it cost to outsource your customer service?
- Outsourcing your customer service to MisterChat depends on:
- Number of contacts per month
- Business hours
- Number of channels
- Languages and complexity of customer inquiries
How are our customer service rates structured?
- Together, we determine the expected volume and the desired coverage.
- You can choose to be billed per call, per minute, or on a subscription basis.
- You can start small and scale up later.
- No hidden costs or complicated fine print.
25% higher conversion rate among your website visitors
- Response time within 5 seconds
- Available 24/6
- Fixed fee per customer contact
When is outsourcing availability worthwhile?
- You frequently miss calls, chats, or inquiries
- Your own team is not always able to answer the phone
- Your webshop or SaaS service attracts an international audience, with different time zones and languages
- As an SME, you want to be professionally reachable without building a full support department
- Support during peak moments
Ready to improve your accessibility?
Frequently Asked Questions About Outsourcing Customer Service
Excellent and prompt customer service. Our team is here to answer all your questions.
Can we also outsource our availability partially?
Yes. You can choose full 24/6 coverage, but also opt for evenings and weekends only, public holidays, or overflow during peak times. This way, you stay in control while your availability is always ensured
Do you really offer 24/6 availability?
MisterChat provides staffed customer service 24 hours a day, 6 days a week. You can choose to implement this immediately, or start with extended opening hours or specific time slots
Do you also take over telephone availability?
Absolutely. We can fully take over your telephony or handle it alongside your own team. We work with clear scripts and agreements to ensure customers are always assisted professionally
Can you work within our own systems?
In many cases, we can work directly within your CRM, ticketing, webshop, or booking system. Where that isn’t possible, we integrate systems or establish an efficient workflow so that customer data remains in one place
How quickly can you improve our availability?
After the introduction and analysis, we can usually move quickly. Once the knowledge base, scripts, and integrations are in place, we can go live within a short timeframe and you will immediately see fewer missed contacts
Do we get insight into our availability metrics?
Yes. You receive periodic reports on availability, wait times, volumes per channel, and customer satisfaction, among other metrics. This allows you to closely track the impact of outsourcing
What happens during unexpected peak demand or outages?
We agree on scenarios in advance for campaigns, peak periods, or outages. This allows us to quickly deploy additional capacity and maintain as much stability and availability as possible
Is MisterChat's commercial customer service suitable for both B2B and B2C?
Yes. We work for webshops, SaaS companies, SME service providers, and brands. In all cases, we combine a passion for the customer with a strong commercial mindset
