Fast, clear responses to return inquiries
We handle questions about returns, exchanges, defects, and orders via LiveChat, phone, email, and WhatsApp, so your customer gets clarity immediately
Outsource helpdesk & returns: worry-free with MisterChat
Returns are part of online sales, but if your helpdesk and returns process are not properly structured, it costs time, money and customer satisfaction. Customers expect fast, clear answers about their order, warranty or return, including in the evenings and at weekends.
With MisterChat, you can outsource your helpdesk & returns to an experienced team that is available 24/6 via phone, chat, email and WhatsApp. We help your customers move forward, while also thinking along with you about retention, exchanges and repeat purchases.
You decide which channels we take over, which steps in the returns process we handle and how we support your existing team. You stay in control, while we make sure that no question about returns or orders is left unanswered.
- 24/6 availability
- Complete support
- Flexible scaling
Benefits of outsourcing your helpdesk & returns
Fewer unnecessary returns
By asking the right questions, providing advice, and offering alternatives, we prevent a portion of returns. This saves costs and reduces frustration
Flexible scaling up and down
Peak during a sale, holidays, or a new collection? We scale up easily and just as easily scale back down
Lower costs than an in-house team
No recruitment, training, leave, or sick days. You only pay for the customer contact and return handling we actually carry out
More exchanges instead of refunds
Our commercial helpdesk actively thinks along: is a different size, color, or an alternative product a better option than a refund? This way, you retain more revenue
Professional, multilingual agents
Our staff are trained in customer communication and return processes, and seamlessly align with your brand’s tone of voice
Who is MisterChat for?
Webshops & marketplaces
Returns are a daily reality. Questions about sizing, defects, delivery times, and return status come in throughout the day.
This is what outsourcing customer service and returns handling delivers:
- Fewer customers who drop off due to frustration caused by a lack of clarity
- More returns are converted into exchanges or store credit
- Your team can focus on procurement, logistics, and marketing
SaaS & online services
Do you sell software along with hardware, devices, or licenses? In that case as well, returns, exchanges, and support inquiries play a major role.
We help you with:
- Support via chat, social media, phone, and email
- Handling defects, warranties, and exchanges
- Creating room for your team to focus on product development and onboarding
Retail & brands
Physical stores, showrooms, and brands often deal with a combination of online orders and in-store returns. By outsourcing your helpdesk & returns:
- You remain reachable by phone and online while your team is in-store
- Your brand experience stays consistent everywhere
- Every return inquiry is handled professionally and in a customer-friendly manner
How does outsourcing helpdesk & returns work at MisterChat?
We make outsourcing your helpdesk & returns as easy as possible. We go live in 5 steps:
- Introduction & analysis
We map out your current return process, frequently asked questions, volumes, and bottlenecks - Setting up knowledge base, return flows & scripts
We gather your return policy, exceptions, commercial guidelines, and tone of voice, and turn these into clear scripts - Technical integrations & testing phase
We connect your website, chat, phone, email, return portal, and any marketplaces, and run a test period to fine-tune everything - Go-live & daily handling
Our team takes over questions about orders, returns, exchanges, defects, and status updates according to the agreed setup - Reporting & optimization
You gain insight into volumes, return reasons, processing times, and customer satisfaction. Together, we optimize to reduce return costs and increase customer retention
What does it deliver?
- Shorter wait times and faster return handling
- Fewer missed emails, chats, and calls
- Higher customer satisfaction with returns
- Fewer unnecessary returns and lower costs
- More revenue from existing customers
What our customers say
We are rated 9.4 out of 10! And no less than 97% of our customers return for another application. Read the experiences here.
9.4 / 10
Costs of outsourcing customer service
The cost of outsourcing helpdesk & returns depends on the selected service and the number of contacts. Instead of fixed labor costs, with MisterChat you only pay for the capacity you actually need.
How do our pricing models work?
Our pricing is tailored, but always transparent. The price depends, among other things, on the volume of return inquiries and customer contact per month, the channels you want to use, and the opening hours you choose, such as office hours, evenings/weekends, or 24/6 coverage. It also depends on the languages in which we assist your customers and the type of inquiries we handle.
There are no hidden costs or unpleasant surprises afterward. The collaboration is contract-free and flexible, so you are not tied down long-term and can easily scale up temporarily during peak periods, new collections, or campaigns
When is outsourcing helpdesk & returns worthwhile?
- Your helpdesk is overwhelmed by return inquiries and status updates
- Customers often have to call or email again because they don’t receive a response
- You want to extend your opening hours but don’t want to hire additional staff
- Your webshop is growing rapidly and you can no longer keep up with returns
- As an SME or brand, you want to appear more professional without building a full returns department
- You want more peace of mind in the office and warehouse without making customers wait
25% more conversion from your website visitors
- Response time within 5 seconds
- Available 24/6
- Fixed price per chat
Outsource helpdesk & returns or handle it in-house?
Handling it yourself may seem cheaper, but it requires a lot. MisterChat takes care of these tasks for you:
- Recruitment, selection, and training of helpdesk staff
- Scheduling, managing sick leave and holidays
- Investing in tools, telephony, return portals, and reporting
- Continuous quality monitoring, coaching, and process optimization
We’re happy to help!
Frequently asked questions about outsourcing helpdesk & returns
Fast and efficient return handling across all channels. Our team processes all your customer returns
What exactly does MisterChat do within helpdesk & returns?
We answer questions about orders, returns, exchanges, defects, and warranties. We explain conditions, guide the customer through the process, and think commercially about exchanges, alternatives, and repeat purchases
Can we also partially outsource helpdesk & returns?
Yes, you can outsource the helpdesk fully or partially. Many clients choose to have only return emails, evenings/weekends, or overflow handled by MisterChat
Can you work within our own return portal or webshop system?
In many cases, yes. We integrate with most well-known shop systems, return portals, and ticketing systems. During the consultation, we assess which integrations are relevant for you
What does it cost to outsource helpdesk & returns at MisterChat?
The costs depend on your volumes, channels, and desired opening hours. We use a transparent pricing structure, so you know exactly what to expect. Request a quote for a concrete proposal
How quickly can we go live with helpdesk & returns?
In many cases, we can go live within a few days, depending on the complexity of your return policy and systems. During that time, we set up the knowledge base, create scripts, and test the integrations
In which languages can you provide helpdesk & returns support?
We offer Dutch- and English-speaking customer service as standard. Additional languages are available upon request, depending on the volumes
Do we receive reports on returns and results?
Yes, you receive periodic reports including volumes, return reasons, processing times, and customer satisfaction. This way, you can see exactly what outsourcing helpdesk & returns delivers
