What our clients say
Real stories. Measurable results. Customer service that works.
At MisterChat, we like to say that customer service is a growth engine. But we prefer to let our clients say that themselves. From international e-commerce to fast-growing brands: this is what happens when customer service becomes more than just support.
AwardKopen.nl
Von Marcken
Huisman Keukens
AwardKopen.nl
Von Marcken
Huisman Keukens
Bart Sanders Maatpakken
YET Music
Nederlof Mode
From customer service to a commercial advantage
Our clients didn’t come to us for “just another chat tool” or extra manpower. They were looking for scalability, quality, and commercial impact. What they got: a customer service solution that grows with their ambitions.
The challenge
Toolsidee operates in an extremely competitive international e-commerce market. Their question was clear: how do we ensure customer service is accessible in every language and actively contributes to revenue growth?
The approach
MisterChat took over first-line customer contact—from delivery inquiries to order-related support. Thanks to strong product knowledge, smart automation, and a structured way of working, trust quickly grew.
From customer service to a commercial advantage
Our clients didn’t come to us for “just another chat tool” or extra manpower. They were looking for scalability, quality, and commercial impact. What they got: a customer service solution that grows with their ambitions.
The challenge
Toolsidee operates in an extremely competitive international e-commerce market. Their question was clear: how do we ensure customer service is accessible in every language and actively contributes to revenue growth?
The approach
MisterChat took over first-line customer contact—from delivery inquiries to order-related support. Thanks to strong product knowledge, smart automation, and a structured way of working, trust quickly grew.
International customer service that grows with ambition
Toolsidee is an internationally operating e-commerce company in tools, active in a highly competitive online market. The first contact was made during the Webwinkel Vakdagen 2024, quickly leading to one clear question: how do we build a customer service operation that is accessible in every language and also contributes commercially to growth?
From availability to experience
The goal was clear: not just answering questions, but consistently exceeding customer expectations while simultaneously increasing revenue. MisterChat started by handling first-line customer contact, including delivery inquiries and order-related support.
Rapid growth, complete trust
Thanks to a structured approach, strong product knowledge, and smart automation, the collaboration grew quickly. Toolsidee has now significantly scaled down its internal customer service, with MisterChat managing the entire customer service and back office:
- In multiple languages
- 6 days a week
- Available until midnight
What does the client say?
“They now know more than I do when it comes to product knowledge, and they work so systematically and automated that nothing escapes their attention.”
Henrico van der Hoek – Toolsidee
The result
- Significantly lower operational costs
- Maximum scalability, aligned with international growth
- Higher customer satisfaction
- Measurable revenue growth through commercial service
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The challenge
Bright Beauty Vanity is an international brand in makeup mirrors, with strong growth ambitions in markets such as the United States. They were looking for a customer service solution that adapts with them, takes work off their hands, and is commercially smart.
The approach
MisterChat handles the entire first-line customer contact, directly integrated into their own CRM. Not just responding, but actively thinking along and seizing opportunities.
International customer service that grows with ambition
Bright Beauty Vanity is an internationally operating e-commerce company in makeup mirrors, active in a highly competitive online market. The first contact was made during the Webwinkel Vakdagen 2022, quickly leading to one clear question: how do we build a customer service operation that is accessible in every language and also contributes commercially to growth?
From availability to experience
The goal was clear: not just answering questions, but consistently exceeding customer expectations while simultaneously increasing revenue. MisterChat started by handling first-line customer contact, including delivery inquiries and order-related support.
Rapid growth, complete trust
Thanks to a structured approach, strong product knowledge, and smart automation—directly integrated into their own CRM—the collaboration grew quickly. Bright Beauty Vanity has now fully outsourced its internal customer service to MisterChat, allowing them to focus on growth in the United States, where they see significant opportunities.
- In multiple languages
- 6 days a week
- Active until midnight
- Capturing every contact within 20 seconds
What does the client say?
“They now know more than I do when it comes to product knowledge, and they work so systematically and automated that nothing escapes their attention. Moreover, I find the contact with MisterChat extremely pleasant and constructive.”
Geert Jan – Bright Beauty Vanity
The result
- Significantly lower operational costs
- Maximum scalability, aligned with international growth
- Higher customer satisfaction and a real “wow” effect for the consumer
- Measurable revenue growth through commercial service