Customer service refers to the support and assistance a company provides to its customers before, during, and after a purchase or the use of a product or service. It includes various forms of communication, such as by phone, email, or live chat on a website.

Outsourcing customer service offers several advantages. It allows businesses to focus on their core activities while specialized external teams provide professional support to customers. This can reduce costs, offer flexibility during peak times, and provide access to expertise and technology that might otherwise not be available.

Each service is available 24/6. The LiveChat is active at all times, with a staff member always available. Phone calls and emails can also be answered immediately thanks to our 24/6 approach.

The price depends entirely on your needs and your business. Do you only want a LiveChat, or would you like us to handle your phone support? That’s certainly possible! We can even take over your entire customer service operation. Feel free to get in touch and receive no-obligation advice!

That’s possible! Every customer service environment is set up to match your company’s brand identity. In addition, it’s possible to share important information or frequently asked questions so they can be integrated into the environment. This ensures that nothing is overlooked!

We are able to welcome 95% of all visitors on your website within an average of 10 seconds. The same applies to phone calls, and we aim to respond to emails within half an hour!

Attracting online visitors is more valuable than leads that come in via phone or email. The fast and personal contact that is possible at any time of the day creates a high “customer experience.” Research shows that a lead generated through Live Chat is 2.5 times more valuable than other leads.

Our rates depend on the type of service and the package selected. That’s why we take a no-obligation look at the best solution for your business and create a tailored package!

This is because our customer service agents work for multiple companies at the same time. Every call and email is handled, ensuring nothing gets missed. In the end, you share the costs with other companies, making it extra cost-effective!

Our customer service representatives are screened for commercial empathy, communication skills, writing ability, and a results-driven mindset. Their goal is to generate leads and handle both first- and second-line service inquiries. In addition, they are trained in English, Dutch, and German.

Of course, difficult questions from visitors come up from time to time. This is not a problem, but rather an opportunity! The main goal of Live Chat is to engage the person behind the question for you.

We let them know that we cannot answer their specific question, but that one of our colleagues will contact them as soon as possible to assist. The visitor feels professionally treated and appreciates the first point of contact. This gives you a highly qualified, warm lead to follow up on.

Our customer support team reviews your website and adds all the information we consider relevant about your company or services to the knowledge base. This knowledge base is a database containing information about your business or services. This information is available to every agent who handles an incoming chat from your site. In addition to the online onboarding, we also gather more information about your company through a call with you.

All our agents are trained to add additional information about your company or service to your knowledge base. In most cases, our agents are able to answer the majority of questions within 5 to 10 days after the service has started.

Your online visitors want a seamless experience, regardless of which channel they are on—preferably personalized as well. We enable your Live Chat on Facebook, Instagram, Google Business, your website, and WhatsApp. Every business opportunity is brought into one inbox, and if desired, directly into your CRM. This increases conversion, creates much higher customer satisfaction, and allows you to work very efficiently.

To make the lead process as smooth as possible, we have ensured that we can integrate with a wide range of CRM and CMS systems. We are constantly expanding our selection of fully automated integrations. Feel free to ask what we can do for you in this regard—we can even build it for you if needed.

Your online visitor’s behavior is changing. Approximately 40% of website visits take place in the evening. For us, that’s no problem at all—we are open from 7:00 AM until midnight (12:00 AM).

More and more clients are choosing to outsource various tasks that may hinder their growth. Your customer is becoming increasingly demanding—and therefore more valuable. As an entrepreneur, you can’t be “on” 24 hours a day, which means you’re missing many opportunities. An external customer service specialist from MisterChat can support your customer from the first contact through to order processing. More convenience and more revenue for you as an entrepreneur.

We value transparency at MisterChat. For every business opportunity, you receive a detailed report in your email that you can act on. Every week, you receive a comprehensive dashboard with everything we’ve done for you. What more could you ask for!