Customer service refers to the support and assistance a company provides to its customers before, during, and after a purchase or use of a product or service. It includes various forms of communication, such as by phone, email, or live chat on the website.

Outsourcing customer service offers various advantages. It allows companies to focus on their core activities while specialized external teams provide professional customer support. This can save costs, provide flexibility during peak times, and provide access to expertise and technology that might not otherwise be available.

Every service is available 24/6. LiveChat is on at all times, with an employee always available. Phone calls and emails can also be answered directly by our 24/6 approach.

The price depends entirely on your wishes and company. Do you only want a LiveChat or do you only want us to take over phone calls? That’s definitely possible! We can even take over your entire customer service. Feel free to contact us and receive free advice!

That’s possible! Every customer service environment is equipped with the company’s brand identity. Additionally, it is possible to provide important matters or questions, so that these can be placed in the environment. So no problems can arise!

95% of all visitors to your website can be welcomed by us within an average of 10 seconds. The same applies to phone calls and we try to process emails within half an hour!

Bringing in online visitors is more valuable than leads that come through phone or email. The fast and personal contact that is possible at any time of day has a high “customer experience”. Research shows that a lead that comes through Live Chat is 2.5 times more valuable than other leads.

Our rates depend on the type of service and which package is chosen. That’s why we look at the best solution for your company without obligation and provide you with a tailor-made package!

This is because our customer service employees work simultaneously for different companies. Every phone call and email is answered, so nothing is lost. Ultimately, you share the costs with other companies, making it extra affordable!

Our Customer Service Representatives are screened for commercial empathy, interpersonal skills, writing ability, and results-oriented mindset. Their goal is ultimately to bring in leads and provide first and second-line service support. Additionally, they are trained in English, Dutch, and German.

Of course, we occasionally receive difficult questions from visitors. This is not a problem, but rather an opportunity! The goal of Live Chat is above all to engage the person behind the question for you!

We explain that we cannot answer their specific question, but that one of our colleagues will contact them as soon as possible to help. The visitor feels professionally treated and appreciates the first point of contact. This gives you a warm lead you can work with.

Our customer support colleagues review your website and add all information we find relevant for your business or service offering to the knowledge base. This knowledge base is a database with information about your business or service. This information is available to every agent answering an incoming chat from your site. In addition to the online onboarding, we also gather more information about your business through a call with you.

All our agents are trained to add supplementary information about your business or service to your knowledge base. Usually, our agents can easily answer most questions within 5 to 10 days after the service starts.

Your online visitors want a seamless experience, regardless of which channel they’re on, and ideally personalized as well. We provide your Live Chat on Facebook, Instagram, Google Business, your website, and WhatsApp. We ensure every business opportunity lands in 1 inbox for you, directly in your CRM if desired. This increases conversion, creates much higher customer satisfaction, and lets you work very efficiently.

To make the lead process as smooth as possible, we’ve made sure we can integrate with a variety of CRM and CMS packages. We constantly expand the range of fully automated integrations. Feel free to ask what we can do for you in this regard, and if needed, we’ll build it for you.

Your online visitor’s behavior is changing. Approximately 40% of website visits happen in the evening hours. This is no problem for us; we are open from 7:00 AM in the morning until midnight at 12:00 AM.

More and more clients are choosing to outsource various things that may hinder their growth. Your customer is becoming increasingly demanding and therefore more valuable. As an entrepreneur, you cannot be “on” 24 hours a day, which causes you to miss many opportunities. An external customer service specialist from MisterChat can support your customer from first contact through order processing. More comfort and more revenue for you as an entrepreneur.

We value transparency at MisterChat. For every business opportunity, you receive a detailed report in your email that you can work with. Every week you receive a comprehensive dashboard with everything we’ve done for you. What more could you want!