What Our Customers Say
Real stories. Measurable results. Customer service that works.
At MisterChat, we like to say that customer service is a driver of growth. But we’d rather let our customers tell you that themselves. From international e-commerce to fast-growing brands: this is what happens when customer service becomes more than just support.
Tool Idea
From Customer Service to Commercial Advantage
Our client, Toolsidee, was looking for scalability, quality, and commercial impact. What they got: a customer service team that grows alongside their ambitions and even helps shape their growth strategy.
The Challenge
Toolsidee operates in an extremely competitive international e-commerce market. Their question was clear: How can we provide customer service that is available in every language and actively contributes to revenue growth?
The Approach
MisterChat took over first-line customer support: from delivery questions to order-related assistance. Thanks to strong product knowledge, smart automation, and a structured approach, trust grew rapidly.
International customer service that grows alongside your ambitions
Toolsidee is an internationally operating e-commerce company specializing in tools, active in a highly competitive online market. Initial contact was made during the Webwinkel Vakdagen 2024, and one clear question quickly emerged: How do we build a customer service team that is accessible in every language and also contributes to business growth?
From Accessibility to Experience
The goal was clear: not just to answer questions, but to consistently exceed customer expectations while generating more revenue. MisterChat began by handling first-line customer service, including delivery inquiries and order-related support.
Rapid growth, complete confidence
Thanks to a structured approach, strong product knowledge, and smart automation, the partnership grew rapidly. Toolsidee has since significantly scaled back its in-house customer service, and MisterChat now handles all customer service and back-office operations:
- In multiple languages
- 6 days a week
- Available until midnight
What do customers say?
“They now know more than I do when it comes to product knowledge, and they work in such a systematic and automated way that nothing escapes their attention.” I’ve done a lot of research and compared many companies, but MisterChat is truly the only one that combines smart automation with human warmth. They now handle everything for us: chat, email, and phone support—from order processing to complaint resolution.
Henrico van der Hoek – Toolsidee
The result
- Significantly lower operating costs
- Maximum scalability to support international growth
- Customer satisfaction is much higher than before.
- Measurable revenue growth through commercial services
AwardKopen.nl
Von Marcken
Huisman Keukens
Bart Sanders Maatpakken
YET Music
Nederlof Mode
Prins Auto
Pianoles Drechtsteden
Bright Beauty Vanity
The Challenge
Bright Beauty Vanity is an international makeup mirror brand with ambitious growth plans in America and beyond. They were looking for customer service that moves with them, takes things off their plate, and is commercially smart.
The Approach
MisterChat handles all first-line customer contact, directly integrated into their own CRM. Not just responding, but actively thinking along and seizing opportunities.
International Customer Service That Grows With Ambition
Bright Beauty Vanity is an internationally operating e-commerce business in makeup mirrors. Active in an extremely competitive online market. During the Webwinkel Vakdagen 2022, the first contact was established, with one clear question emerging quickly: how do we build customer service that is accessible in every language and commercially contributes to growth?
From Accessibility to Experience
The wish was clear: not just answer questions, but consistently exceed customer expectations while simultaneously generating more revenue. MisterChat started by handling first-line customer contact, including delivery inquiries and order-related support.
Rapid Growth, Complete Trust
Thanks to the structured approach, strong product knowledge and smart automation, directly in their own CRM, the partnership grew quickly. By now, Bright Beauty Vanity has completely outsourced its internal customer service to MisterChat. This allows them to focus on growth in America. They have high expectations for this.
- In multiple languages
- 6 days a week
- Active until midnight
- Every contact intercepted within 20 seconds
What Does the Customer Say?
