Always available, even outside of business hours
We handle customer inquiries via chat, phone, email, and social media, so customers can always reach someone.
Outsourcing Customer Service: Always Available with MisterChat
Your customers expect fast, personalized responses—even in the evenings and on weekends. With MisterChat, you can outsource your customer service to an experienced team that’s available 24/6 via phone, chat, email, and social media.
You decide which channels we’ll handle, what your operating hours will be, and how we’ll supplement your existing team. You remain in control, while we make sure you never miss a customer again.
- Always available: 24 hours a day, 6 days a week
- Multilingual team with experienced customer service specialists
- Complete management of inbound customer contact via phone, chat, and email
- Flexible scaling during peak periods and seasonal surges
Benefits of Outsourcing Your Customer Service
Higher customer satisfaction and increased conversion rates
By outsourcing your commercial customer service, you’re guaranteed fast response times and 24/6 customer service when your customers need you most.
Flexible scaling up and down
Peak demand during campaigns, sales, or holidays? We can easily scale up—and scale back just as easily.
Lower costs than having your own team
No recruitment, training, time off, or sick leave. You only pay for the customer interactions we actually handle.
Professional, multilingual staff
Our staff are trained in customer communication and seamlessly align with your brand’s tone of voice
Webshops & marketplaces
For webshops and marketplaces, availability has a direct impact on revenue. Think of questions about delivery times, stock, returns and product advice.
We take over customer contact via live chat, phone, email and WhatsApp, so that:
- Fewer potential customers drop off
- More visitors are guided directly towards a purchase
- Your own team can focus on logistics, purchasing and marketing
SaaS & online services
Do you offer software, platforms or online tools? Then fast, clear support is essential.
We help you with:
- Support via chat, phone and email.
- Answering frequently asked questions and simple technical issues.
- Creating space for your team to focus on product development and onboarding.
Retail & Brands
Physical stores, showrooms and brands combine a busy shop floor with a growing online flow of questions.
By outsourcing your customer service:
- You remain available by phone and online while your team is on the shop floor.
- The brand experience remains consistent everywhere.
- No question goes unanswered.
How does outsourcing customer service work with MisterChat?
We make outsourcing your customer service as easy as possible. We’ll be up and running in 5 steps:
- Introduction & Analysis
We assess your current accessibility, customer inquiries, and goals. - Setting up the knowledge base & scripts
We gather information about your products, processes, and tone of voice, and create a knowledge base with sample responses. - Technical Integrations & Testing Phase
We integrate your website, chat, phone system, email, and any marketplaces, and run a test period to fine-tune everything. - Launch & Daily Operations
Our team takes over customer contact according to the agreed-upon terms: business hours, channels, languages, and escalations. - Reporting & Optimization
You’ll gain insight into volumes, topics, and results. Together, we’ll make adjustments to improve efficiency and increase customer satisfaction.
What are the benefits of outsourcing customer service?
- Shorter wait times for customers
By outsourcing inbound customer service, you reduce wait times, miss fewer calls, and increase customer satisfaction. - Fewer missed calls and chats
We handle customer inquiries when you or your team can’t get to them. - Higher customer satisfaction
Fast, personalized, and expert service leads to happier customers and better reviews. - More revenue from existing visitors
With live chat and proactive specialists, you prevent interested visitors from leaving and help guide them toward a purchase.
What Our Customers Say
We’ve been rated 9.4 out of 10! And a whopping 97% of our customers come back for another request. Read their reviews here.
9.4 / 10
Costs of Outsourcing Customer Service
Outsourcing your customer service depends on the chosen service. Instead of fixed labor costs, with MisterChat you only pay for the capacity you actually need.
- The rate depends on your expected volume, opening hours, and channels
- You can start small and easily scale up later, without a long-term contract
Outsource your customer service or handle it yourself?
Take the pressure off yourself and your business.
Doing it yourself may sometimes seem cheaper, but it requires a lot. MisterChat takes these tasks off your hands:
- Recruiting, selecting and training employees
- Scheduling, and covering sickness and holidays
- Investing in tools, telephony and reporting
- Continuous quality monitoring and coaching
25% higher conversion rate among your website visitors
- Response time within 5 seconds
- Available 24/6
- Fixed fee per customer contact.
Why Outsourcing Your Customer Service to MisterChat Is a Good Idea
- You’re always reachable on every channel
Our experienced professionals handle your live chat, phone calls, emails, and social media. - You only pay for what you need
Flexible rates, no standard packages, and no mandatory contract. - You benefit from proven experience and great reviews
We’ve been active in customer service for years and have dozens of positive customer case studies. - You can get started quickly—often live within a few days
Thanks to a streamlined onboarding process, knowledge base, and smart integrations.
Ready to outsource your customer service?
Frequently Asked Questions About Outsourcing Customer Service
Excellent and prompt customer service. Our team is here to answer all your questions.
What does it cost to outsource customer service at MisterChat?
The costs depend on your volumes, channels, and desired opening hours. We use a transparent pricing structure, so you know exactly what to expect. Request a quote for more information
How quickly can we go live if we outsource our customer service?
In many cases, we can go live within a few days, depending on the complexity of your services. During that time, we set up the knowledge base, create scripts, and test the integrations
In which languages can you outsource customer service?
We offer Dutch- and English-speaking customer service as standard. Additional languages are available upon request, depending on the volumes
Which opening hours are possible?
You can choose office hours, evenings/weekends only, or 07:00–24:00, 6 days a week. Together, we determine what fits your customers and business
Which systems and integrations do you work with?
We integrate with most well-known CMS platforms, shop systems, marketplaces, and telephony solutions. During the consultation, we assess which integrations are relevant for you
Can we also partially outsource our customer service?
Yes, you can outsource your customer service fully or partially. Many clients choose to have only evenings and weekends, peak moments, or overflow handled by MisterChat. This way, you stay in control while still benefiting from commercial customer service when it’s needed most
Do we receive reports on conversations and results?
Yes, you receive periodic reports including volumes, topics, availability, and customer satisfaction. For commercial customer service, we can also report on conversions, leads, appointments, and upsell opportunities. This way, you can see exactly what outsourcing your customer service delivers
