When your product, software or service does not work as expected, your customer wants an immediate solution. No long queues or standard answers, but someone who understands what is going on and provides targeted support.
With MisterChat, you outsource your technical helpdesk to an experienced team that is available 24/6 via phone, chat, email and WhatsApp. We combine in-depth product knowledge with commercial customer service. We solve problems and identify opportunities for additional revenue.
You decide which technical questions we handle, which channels we work through and when you need to be available. You stay in control, while we make sure that no report, outage or technical question is left unresolved.
At MisterChat, the technical helpdesk is not just about closing tickets, but about genuinely helping people. We provide customer service with real care for the customer and treat users seriously and attentively—especially when something goes wrong. We take the time to calmly explain what is happening, ask the right questions, and keep the customer informed step by step about the next actions.
At the same time, we provide customer service with a commercial mindset. We don’t stop at “issue resolved,” but look further: can we prevent a customer from dropping off, would an upgrade be relevant, does an additional module fit their needs, or is this the perfect moment to schedule a demo for an extra service? This transforms your technical helpdesk from a cost center into a growth engine.
We continuously look for ways to increase your revenue, reduce support costs, and improve customer satisfaction.
Questions about installation, login issues, error messages, integrations, or updates are answered quickly and clearly. Simple issues are resolved immediately, while more complex cases are escalated according to pre-agreed procedures.
Your developers and consultants no longer have to spend all day handling tickets. They can focus on product development and major projects, while we take care of customer inquiries.
Fast, clear, and friendly technical support leads to loyal customers who stay with you.
With new features, migrations, or outages, the number of inquiries rises sharply. We can scale up strategically, ensuring that your availability and quality remain at the highest level.
We help customers through the channels they prefer and can provide support in multiple languages whenever needed.
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We make outsourcing your technical helpdesk as simple as possible. In five steps, we’ll be live:
We are rated 9.4 out of 10! And no less than 97% of our customers return for another application. Read the experiences here.
9.4 / 10
The costs of outsourcing a technical helpdesk depend on your specific situation. Instead of fixed labor costs, with MisterChat you only pay for the capacity you truly need.
Factors that determine the price include:
Outsourcing your technical helpdesk becomes especially valuable when you notice that your development team is spending too much time handling support tickets and waiting times are increasing, causing customers to become dissatisfied with availability and response speed. It also becomes a challenge when your roadmap is delayed because of constant ad-hoc issues, or when you find it difficult to recruit and retain enough technical support staff. In addition, expanding internationally often requires support in multiple languages and extended opening hours that are difficult to organize internally.
In all of these situations, MisterChat helps you set up scalable and professional support without the need to build a complete in-house technical support department yourself. You maintain control over quality and customer relationships, while we provide a stable and well-staffed technical helpdesk.
Keeping everything in-house often feels like the logical choice, especially when your product is complex. But handling it yourself also means continuously recruiting, selecting, and training staff, managing schedules, covering for sick leave and vacations, and constantly investing in tools, ticketing systems, telephony, and reporting.
By outsourcing your technical helpdesk to MisterChat, you combine your knowledge of the product and customer with the scalability, structure, and expertise of a specialized support team.
Good and fast responses across all channels. Our team answers all technical questions and resolves your customers’ issues.
Our technical helpdesk provides comprehensive support for all technical questions and issues your customers may experience. This ensures that your customers always receive professional and friendly support, without you having to worry about technical matters.
We have a team of dedicated professionals working in different shifts to ensure that your customers can receive assistance at any time of the day, including outside regular office hours and during weekends.
Many companies do not have the staff available to answer technical questions around the clock. When you hire our team of highly trained professionals, your (potential) customers will always be able to speak with a real person whenever you or your employees are unavailable. You can choose to have our staff handle everything that comes in, or only during the times when you do not have people available. You set the schedule — we follow it!
By letting us handle the technical questions, you can focus on the core activities of your business. Sounds great, right?
The costs depend on your specific needs and the volume of customer interactions. Contact us for a customized quote.
In addition to the online onboarding process, during which we exchange as much information as possible, we also gather further details about your company through a call. This ensures that we fully understand how to assist your customers, while maintaining close communication with you to handle everything smoothly and professionally. We also make sure that every customer has a positive experience.
Our team receives continuous training, and we use the latest technologies and best practices to ensure that every technical question is handled professionally and efficiently. In addition, we regularly monitor performance and customer satisfaction.
Yes, we provide comprehensive reports and analyses so you have clear insight into the performance of the technical helpdesk. This helps you make informed decisions and ensure the satisfaction of your customers.
We can usually get started within a few days, depending on the complexity of your needs and the training required for our team on your specific products or services.
