Quick, clear responses to return inquiries
We handle inquiries about returns, exchanges, defective items, and orders via LiveChat, phone, email, and WhatsApp, so your customer gets immediate clarity.
Outsourcing Help Desk & Returns: Hassle-Free with MisterChat
Returns are a natural part of online sales, but if your help desk and returns process aren’t well-organized, it costs you time, money, and customer satisfaction. Customers expect quick, clear answers about their orders, warranties, or returns—even in the evenings and on weekends.
With MisterChat, you can outsource your help desk and returns processing to an experienced team that’s available 24/6 via phone, chat, email, and WhatsApp. We assist your customers and, at the same time, work with you to improve customer retention, handle exchanges, and encourage repeat purchases.
You decide which channels we’ll take over, which steps in the returns process we’ll handle, and how we’ll support your existing team. You stay in control, while we make sure that no question about returns or orders goes unanswered.
- Available on June 24
- Complete peace of mind
- Flexible Scaling
Benefits of Outsourcing Your Help Desk & Returns
Fewer Unnecessary Returns
By asking the right questions, offering advice, and suggesting alternatives, we can prevent some returns. That saves money and reduces frustration.
Flexible scaling up and down
Peak traffic during sales, holidays, or the launch of a new collection? We can easily scale up—and scale back just as easily.
Lower costs than an in-house team
No recruitment, training, leave, or sick days. You only pay for the customer contact and return handling we actually carry out
More exchanges instead of refunds
Our commercial helpdesk actively thinks along: is a different size, color, or an alternative product a better option than a refund? This way, you retain more revenue
Professional, multilingual agents
Our staff are trained in customer communication and return processes, and seamlessly align with your brand’s tone of voice
Online Stores & Marketplaces
For online stores and marketplaces, returns are a daily reality. Questions about sizes, defects, delivery times, and return status come in throughout the day.
Outsourcing customer service and returns processing offers you the following benefits:
- Fewer customers who get frustrated and drop out due to a lack of clarity.
- More returns are being converted into exchanges or store credit.
- Your team can focus on procurement, logistics, and marketing.
SaaS & Online Services
Do you sell software along with hardware, devices, or licenses? In that case, too, returns, exchanges, and support requests play a major role.
We can help you with:
- Support via chat, social media, phone, and email.
- Handling of defects, warranties, and exchanges.
- Create space for your team to focus on product development and onboarding.
Retail & brands
Physical stores, showrooms, and brands often deal with a combination of online orders and in-store returns. By outsourcing your helpdesk & returns:
- You remain reachable by phone and online while your team is in-store
- Your brand experience stays consistent everywhere
- Every return inquiry is handled professionally and in a customer-friendly manner
How does outsourcing helpdesk & returns work at MisterChat?
We make outsourcing your helpdesk & returns as easy as possible. We go live in 5 steps:
- Introduction & analysis
We map out your current return process, frequently asked questions, volumes, and bottlenecks - Setting up knowledge base, return flows & scripts
We gather your return policy, exceptions, commercial guidelines, and tone of voice, and turn these into clear scripts - Technical integrations & testing phase
We connect your website, chat, phone, email, return portal, and any marketplaces, and run a test period to fine-tune everything - Go-live & daily handling
Our team takes over questions about orders, returns, exchanges, defects, and status updates according to the agreed setup - Reporting & optimization
You gain insight into volumes, return reasons, processing times, and customer satisfaction. Together, we optimize to reduce return costs and increase customer retention
What does it deliver?
- Shorter wait times and faster return handling
- Fewer missed emails, chats, and calls
- Higher customer satisfaction with returns
- Fewer unnecessary returns and lower costs
- More revenue from existing customers
What Our Customers Say
We’ve been rated 9.4 out of 10! And a whopping 97% of our customers come back for another request. Read their reviews here.
9.4 / 10
Costs of outsourcing customer service
The cost of outsourcing helpdesk & returns depends on the selected service and the number of contacts. Instead of fixed labor costs, with MisterChat you only pay for the capacity you actually need.
How do our pricing models work?
Our pricing is tailored, but always transparent. The price depends, among other things, on the volume of return inquiries and customer contact per month, the channels you want to use, and the opening hours you choose, such as office hours, evenings/weekends, or 24/6 coverage. It also depends on the languages in which we assist your customers and the type of inquiries we handle.
There are no hidden costs or unpleasant surprises afterward. The collaboration is contract-free and flexible, so you are not tied down long-term and can easily scale up temporarily during peak periods, new collections, or campaigns
25% fewer returns and many more positive reviews?
- Response time within 5 seconds
- Available on June 24
- Fixed amount per customer contact
When is it a good idea to outsource help desk and returns?
- Your help desk is flooded with return requests and status updates.
- Customers often have to follow up by phone or email because they don’t receive a response.
- You want to extend your hours of operation, but you don’t want to hire any additional staff.
- Your online store is growing rapidly, and you can no longer keep up with the returns.
- You want your small or medium-sized business or brand to come across as more professional, but you don’t want to set up a full-fledged returns department.
- You want things to run more smoothly in the office and in the warehouse, without making customers wait.
Outsource helpdesk & returns or handle it in-house?
Handling it yourself may seem cheaper, but it requires a lot. MisterChat takes care of these tasks for you:
- Recruitment, selection, and training of helpdesk staff
- Scheduling, managing sick leave and holidays
- Investing in tools, telephony, return portals, and reporting
- Continuous quality monitoring, coaching, and process optimization
We're happy to help!
Frequently Asked Questions About Outsourcing Help Desk and Returns
Efficient and prompt returns processing across all channels. Our team handles all your customer returns.
What exactly does MisterChat do within helpdesk & returns?
We answer questions about orders, returns, exchanges, defects, and warranties. We explain conditions, guide the customer through the process, and think commercially about exchanges, alternatives, and repeat purchases
Can we also partially outsource helpdesk & returns?
Yes, you can outsource the helpdesk fully or partially. Many clients choose to have only return emails, evenings/weekends, or overflow handled by MisterChat
Can you work within our own return portal or webshop system?
In many cases, yes. We integrate with most well-known shop systems, return portals, and ticketing systems. During the consultation, we assess which integrations are relevant for you
What does it cost to outsource helpdesk & returns at MisterChat?
The costs depend on your volumes, channels, and desired opening hours. We use a transparent pricing structure, so you know exactly what to expect. Request a quote for a concrete proposal
How quickly can we go live with helpdesk & returns?
In many cases, we can go live within a few days, depending on the complexity of your return policy and systems. During that time, we set up the knowledge base, create scripts, and test the integrations
In which languages can you provide helpdesk & returns support?
We offer Dutch- and English-speaking customer service as standard. Additional languages are available upon request, depending on the volumes
Do we receive reports on returns and results?
Yes, you receive periodic reports including volumes, return reasons, processing times, and customer satisfaction. This way, you can see exactly what outsourcing helpdesk & returns delivers
