Advantages of personal staffing for Live Chat
9.4 / 10
Personal contact
Maintaining personal contact with your customers is essential for good cooperation. Naturally, it is understandable that you do not always have time for this. MisterChat makes this personal contact possible 17 hours a day, 6 days a week. Conversion among new customers increases through personal contact because customers feel taken seriously. This level of service is the number 1 priority for new customers, but it also certainly contributes to retaining existing customers.
Empathy
On the other side of the computer are our people. All trained to perform this work properly. They are familiar with the different industries and can respond accordingly. Personal attention plays a more important role than ever before. Through this personal attention, (potential) customers are more willing to obtain more information and eventually proceed with a purchase on your website.
New insights
With our Live Chat, we are in direct contact with your customer. This can be important for gaining new insights that arise from these conversations. For example, we ask a number of research questions to understand the customer’s needs. We can then immediately act on this at that moment. But we can also use this in the longer term. In this way, we can compare different needs and recognize certain patterns. Naturally, we will share these developments with you.
We deploy our staff to speak with your customers. You can count on personal and friendly service. We do it for you, with our people and not a robot!