MisterChat is looking for a Junior Technical Support Assistant
Will you help us grow?
MisterChat has experienced strong growth over the past two years. That makes sense, too, since the world and consumers are changing rapidly. He wants to be fully integrated and be able to contact whoever he wants, anytime, anywhere.
We have now established ourselves as a leading player among hundreds of companies in retail, online stores, and other industries—where the customer truly comes first.
We’re looking for a Technical Support Assistant who can handle questions arising from the use of our live chat and unique conversational software perfectly—and, above all, intelligently. You’ll be working with more than 400 customers, and that number is growing steadily. That’s why it’s your job to ensure that you handle incoming questions as efficiently as possible and, of course, maintain our service levels. It makes sense—our customers are the ones funding your career.
What will you be doing?
The Support Assistant helps customers use our unique, staffed omnichannel solution and resolves any issues they encounter. You’ll also ensure that our solution is implemented successfully at customer sites. This ranges from simple to technical questions and from minor adjustments to large-scale corporate implementations. To ensure we consistently handle customer inquiries, we use a tightly organized ticket system that we built specifically for this purpose.
Specifically
• Providing operational support to customers
• Maintaining the knowledge base for each customer
• Handling implementations
• Helping to develop new features
We’re looking for
• A relevant degree at the MBO+ or HBO level. (Preferably BBL) • Some knowledge of Google Analytics and CSS/JS
• Some experience with customer service and e-commerce
• You enjoy interacting with customers
What can you expect from us?
• The job is 4 days a week, so you can dedicate 1 day to your studies.
• A great salary that matches the position.
• Plenty of room for personal growth
• An ambitious company that has experienced tremendous growth in recent years and has big plans for the future.
• A challenging role in an innovative market. • A really fun team of colleagues.
In short: get in touch!
Interested in applying? Please contact Pleun van Herwijnen at 078 303 00 23 or email pleun@misterchat.nu