MisterChat is looking for a Technical Support Assistant (Junior)
Will you help us grow?
MisterChat has experienced steady growth over the past two years. That makes sense—the world and consumers are changing rapidly. Consumers want the best possible service and the ability to get in touch with anyone, anywhere, at any time.
We have now established a prominent position among hundreds of companies in retail, online stores, and other industries—places where the customer truly comes first.
We’re looking for a Technical Support Assistant who can handle questions arising from the use of our live chat and our unique conversational software perfectly—and, above all, intelligently. You’ll be working with more than 400 customers, and that number continues to grow steadily. Therefore, your job is to handle incoming inquiries as efficiently as possible and, of course, ensure we meet our service levels. It makes sense—our client is investing in your career.
What are you going to do?
The Support Assistant helps customers use our unique, staffed omnichannel solution and resolves any issues they may encounter. In addition, you ensure that our solution is implemented successfully for customers. This ranges from simple to technical questions and from minor adjustments to large-scale corporate implementations. To ensure we continue to address customer inquiries effectively, we use a strictly organized ticket system that we developed specifically for this purpose.
Specifically
• Operational Support for Customers
• Maintaining the knowledge base for each customer
• Carrying out implementations
• Collaboration on the development of new features
We expect
• Relevant education at the MBO+ / HBO level. (Preferably BBL) • Basic knowledge of Google Analytics and CSS/JS
• Some experience with customer service and e-commerce
• You enjoy working with customers
What can you expect from us?
• You can work this job 4 days a week, so you’ll have 1 day for studying.
• A good salary that matches the position.
• Plenty of room for personal growth
• An ambitious company that has experienced tremendous growth in recent years and has big plans for the future.
• A challenging position in an innovative market. • A very friendly team of colleagues.
In short: Get in touch with us!
Would you like to apply? If so, please contact Pleun van Herwijnen at 078 303 00 23 or send an email to pleun@misterchat.nu
We're happy to help you!
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