Outsourcing Complaint Handling: From Complaint to Opportunity
With our professional complaint handling service, you can prevent issues from escalating and retain more customers. A complaint is often a sign that there’s room for improvement in your organization. With MisterChat, you can outsource your complaint handling to a professional customer service team that’s available 24/6 via phone, chat, email, and WhatsApp. You decide which complaints we handle, which channels we use, and how we support your internal team. You stay in control, while we ensure that no complaint goes unresolved.
Professional, Personalized Complaint Service
By outsourcing your complaint handling to a specialized team, you ensure that every complaint is resolved quickly and personally. At MisterChat, one principle is central: every interaction must be both professional and personal. We make sure customers feel taken seriously, especially when they’re dissatisfied. We listen, ask follow-up questions, clearly explain what’s happening, and keep customers informed of next steps. At the same time, we help you improve the way you manage complaints systematically. Our trained customer service specialists are experienced in handling both questions and complaints; we use modern customer contact systems and reports to gain insight into volumes, turnaround times, and recurring issues; and we actively contribute ideas for process improvements based on customer feedback.
Why Outsource Complaint Handling to MisterChat?
How does outsourcing complaint handling work with MisterChat?
- Analysis of Your Current Complaint Process
We track which channels complaints come through, what types of complaints there are, and where the current bottlenecks lie. - Guidelines, Policies, and Tone
We translate your complaint policy and goodwill guidelines into concrete decision-making rules and sample responses, all in your preferred tone. - Integration with Systems & Channels
We connect all relevant channels and integrate with your existing customer service or ticketing system. - Pilot Phase & Optimization
We start with a well-defined pilot project. Based on real-world cases, we refine scripts, processes, and reports. - Full Activation & Continuous Optimization
After that, we’ll handle your complaint processing on a daily basis. You’ll receive regular reports, and we’ll actively advise you on improvements to processes and customer communication.
What Our Customers Say
We’ve been rated 9.4 out of 10! And a whopping 97% of our customers come back for another request. Read their reviews here.
9.4 / 10
What's in it for you?
Outsource the costs of complaint processing
The costs of outsourcing complaint handling depend on your situation. Instead of paying fixed labor costs, with MisterChat you only pay for the capacity you actually need.
Important factors include:
- The number of complaints and related contacts per month.
- The channels through which we handle complaints.
- Desired operating hours (office hours, 24/6, or longer).
- Languages in which we serve our customers.
- Whether we handle only first-level issues or also more complex complaints and escalations.
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