Personal contact
Maintaining personal contact with your customers is essential for a successful partnership. Of course, you don’t always have the time for this. MisterChat makes this personal contact possible 17 hours a day, 6 days a week. Personal contact increases the conversion rate among new customers because it makes them feel taken seriously. This level of service is the number one priority for new customers, but it also plays a key role in retaining existing customers.
Empathy
On the other side of the computer are our people. They’re all trained to do this work well. They’re familiar with the various industries and can adapt accordingly. Personal attention plays a more important role than ever. Thanks to this personal attention, (potential) customers are more willing to seek out additional information and ultimately make a purchase on your website.
New insights
With our Live Chat, we’re in direct contact with your customers. This can be important for the new insights it generates. For example, we ask a number of research questions to identify customer needs. We can then act on this information right away. But we can also use it for the long term. This allows us to compare different needs and identify certain patterns. We’ll, of course, share these findings with you.
We assign our staff to assist your customers. You can count on personalized and friendly service. We do it for you—our people, not a robot!