It\u2019s mid-July. Half your team is away, it\u2019s hot, and your online store is still running as usual. Someone places an order at 9:00 p.m. and has a question about the delivery time. A message comes in via WhatsApp about a return. And there\u2019s no one there to respond. Sound familiar? <\/p>\n\n\n\n
Summer lays bare what has been going on all year long<\/strong><\/p>\n\n\n\n Many online stores view the summer as a slow season. Less traffic, less hustle and bustle, so fewer staff on customer service. But your customers don\u2019t adjust their expectations to fit your vacation schedule. They keep placing orders and want answers\u2014preferably right away. <\/p>\n\n\n\n This year\u2019s National Voice Monitor shows that long wait times remain the biggest source of frustration in customer service, cited by 52 percent of consumers. In the summer, those wait times only get longer. And the second-biggest annoyance\u2014a chatbot that freezes up\u2014is on the rise. Only 12 percent of questions asked of a chatbot are answered satisfactorily. <\/p>\n\n\n\n An unanswered question is a customer walking away<\/strong><\/p>\n\n\n\n The cost of poor accessibility is higher than you think. A customer who doesn\u2019t get a response won\u2019t wait patiently for you to return from vacation. They\u2019ll click over to the competitor who does answer. And 73 percent of Dutch people say they miss human contact in an increasingly digital world. It\u2019s precisely when the system fails that people want to speak to a real person. <\/p>\n\n\n\n That means summer isn’t the time to put your customer service on the back burner. It’s actually the time to make sure it’s running smoothly. <\/p>\n\n\n\n <\/p>\n\n\n\n Here’s How to Keep Your Online Store Accessible<\/strong><\/p>\n\n\n\n Closing your online store or posting an \u201cout of office\u201d notice is a missed opportunity, because your sales keep coming in. The solution is to remain accessible without putting the burden on you or your team. You can do this by outsourcing your customer service during exactly those times when things get hectic: evenings, weekends, peak periods, and the summer months. <\/p>\n\n\n\n How MisterChat Solves This<\/strong><\/p>\n\n\n\n MisterChat takes over all or part of your customer service, with real chat experts who are available 24\/6. No bots that get stuck on the first question that strays from the script\u2014just people who recognize emotions and respond in your tone of voice. Via chat, phone, WhatsApp, email, and social media. <\/p>\n\n\n\n You decide whether we handle all customer service or just the times you can\u2019t cover. That way, your online store remains accessible, even when your own team is enjoying a well-deserved vacation. No gaps in your availability, no customers walking away, no lost revenue. <\/p>\n\n\n\n Want to stay reachable this summer without it taking up your time? Schedule a no-obligation consultation with MisterChat. <\/p>\n\n\n\n MisterChat \u2013 Your brand. Your customer. Our service. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" It\u2019s mid-July. Half your team is away, it\u2019s hot, and your online store is still running as usual. Someone places an order at 9:00 p.m. and has a question about the delivery time. A message comes in via WhatsApp about a return. And there\u2019s no one there to respond. Sound familiar? Summer lays bare what […]<\/p>\n","protected":false},"author":15,"featured_media":3573,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6802","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geen-onderdeel-van-een-categorie"],"acf":[],"yoast_head":"\n