Make sure you have a great first experience, wether it is through modern fast channels such as chat, but also telephony remains as important as ever. 51% of all communication is still by phone
It doesn't matter to us which channel, your customers will get the support they deserve.
With the customer service solution of MisterChat every customer can be welcomed and spoken to from 07.30 to 23.00, 6 days a week. Our employees can log into your system to, for example, view order statuses or plan appointments. All this from any channel and at any time.
MisterChat's inbound telephony is also an important part of our omnichannel approach. Your customer chooses a channel that suits them best and should logically be "staffed" by inbound telephony specialists. Skilled and fully in the name of your company customer questions are answered or directly processed in your CRM.
"Your prospect in 2022 expects hyper-personalised service, real-time contact and non-stop hospitality. If they don't get that, they're gone"
Jan Pieter Vreeken