Customer communication flourishes with Personal LiveChat. There are, however, a number of important conditions. Today's customer does not want to wait: he must be "intercepted" by a competent employee within a maximum of five seconds. At any time of the day!
Providing this low-threshold customer contact should be maximal. A negative experience by waiting too long or even no response is disastrous for customer satisfaction. Websites with low visitor numbers can also run into problems when there is a peak on the website.
Experience has shown that 90% of all companies cannot manage to have a complete team conduct customer contact throughout the week. The costs are too high and it is therefore impossible to obtain coverage.
Customer communication flourishes with Personal LiveChat. There are, however, a number of important conditions. Today's customer does not want to wait: he must be "intercepted" by a competent employee within a maximum of five seconds. At any time of the day!
Providing this low-threshold customer contact should be maximal. A negative experience by waiting too long or even no response is disastrous for customer satisfaction. Websites with low visitor numbers can also run into problems when there is a peak on the website.
Experience has shown that 90% of all companies cannot manage to have a complete team conduct customer contact throughout the week. The costs are too high and it is therefore impossible to obtain coverage.